Swimming Pool FAQ

If a piece of equipment fails make sure it has power. We don’t like to charge for a service call only to flip a switch or circuit barker. If your pool is green, cloudy, or other possible chemical imbalance problems, first check your chemicals so you can tell us the readings. This will help us determine what the possibilities are and give you further instructions. In some cases, we will have our techs call you to talk you through simple procedures which may eliminate the need for a service call.
No, not at all. If we find more work needs to be done than you were expecting we will contact you. When we are done, we will leave, or email you a report of what we found and what service was provided, including photos if needed.
When your pool is opened you will receive three lbs. of shock. At closing you will receive 3 lbs. of shock and one quart of algicide and antifreeze as needed. For weekly service you will receive up to 3 lbs. of shock and one quart of algicide and keep the skimmer or automatic chlorinator full of Chlorine. The proper chemicals need to keep the PH in balance will also be included. Specialized chemicals such as those for water clarification, salt, cyanuric acid or those for specialized algae (black or mustard etc.) will be additional.
Water levels can rise from rain and snow. Monitoring the water level can prevent damage to pipes and tile. Monitoring of chemicals can protect the plaster from etching or scaling. Depending on the weather, the algicide and chlorine may also need to be adjusted in the spring before opening. A few hot days and you may open a green pool that will take time and money to fix. Pool cover need adjusting and water bags sometimes need repair or preplacement to keep the cover from falling into the pool with dirty water and debris on it. Mesh covers allow small debris to enter the pool, vacuuming helps prevent stain. Winter service is intended to extend the life expectancy of your pool and equipment and allow you to use your pool on the very first warm days of spring.
We will call you in the Spring and Fall to ask you for your preferred opening and closing dates before the dates are too full for you to get one you desire. We can not cancel someone else to put you into a date you like. When you need a service repair, we will give you the next available time. You will be placed on dispatch and advanced for service as soon as one of our service techs is freed up, even if your service call will exceed our techs normal working hours. We will not leave another customer or advance you ahead of another weekly customer.
Yes, we can install the necessary equipment to allow you to see and control almost ever function of your pool and pool area with your phone. Tell us what you want and we will tell you how to achieve it.
The pros would be that it is a great way to cool your dog off on a hot summer day. It is great exercise for the dog and the family probably enjoys playing with the dog in the pool. The cons would be that it is not good for the dog to have his noes and eyes in the chlorine very long because they are much more sensitive than humans. Every time a dog goes into the pool it is the same as 50 – 100 people swimming at the same time (depending on the size and length hair of the dog). It will increase the use of chemicals and clog the filter faster. Finally, although many dogs are natural swimmers, many short-legged dogs are poor swimmers and may need a life vest. Dog life vests are sold for dogs of all sizes. The batter load (undissolved organic waste) is very important to your pool’s chemistry. This may be a lot of fun, but it may explain why you are using so many chemicals.
Manufacturers do not sell professional grade equipment to online stores. What you buy online doesn’t come with any manufacturer’s warranty. We sell only professional grade equipment with full manufacturer’s warranty. Our labor is guaranteed for one year after service. We are factory trained to install and service and determine the proper size equipment to optimize the efficacy of your equipment. When properly sized equipment is used you will see a great savings.